MEDALLION™ LIMITED RESIDENTIAL WARRANTIES FACTORY FINISHED SOLID HARDWOOD FLOORING

Factory finished solid hardwood floors sold by Medallion™ Hardwood Flooring, Ltd. ("Medallion™") are warranted to the original residential consumer thereof, to be free from defects in material and workmanship, subject to the terms, conditions, limitations and exclusions herein contained. The original residential consumer is the homeowner when and where such hardwood floor is first installed (and not the distributor, dealer, installer or contractor).

LIMITED RESIDENTIAL STRUCTURAL WARRANTY

Medallion™ warrants to the original residential consumer that its factory finished solid hardwood floors designated below will be free from manufacturing and workmanship defects in milling and grading (within the industry standard tolerance of 5%) existing at the time of initial delivery and installation, for the lesser of the Applicable Duration (as set forth below) following the date of purchase of such hardwood floor by the original residential consumer or for as long as the original residential consumer owns such hardwood floor, subject to the proration schedule provided in the Remedies section hereof:

Please note that there is no structural warranty against defects in milling or grading on flooring designated as "Promotional Grade." Such products designated as "Promotional Grade" may have imperfections, including, but not limited to, wormholes, face splits, height differences between boards and knots.

LIMITED RESIDENTIAL PERMAWEAR® FINISH WARRANTY

Medallion™ warrants to the original residential consumer that ordinary and normal residential use of its PermaWear® finish on its factory finished solid hardwood floors designated below will not cause Medallion’s™ seven-step finish process to be worn through and the raw wood exposed for the lesser of the Applicable Duration (as set forth below) following the date of purchase of such hardwood floor by the original residential consumer or for as long as the original residential consumer owns such hardwood floor, subject to the proration schedule provided in the Remedies section hereof:

CONDITIONS

The original residential consumer must return the enclosed warranty card to the address printed thereon within one (1) year from the date of purchase in order to obtain warranty coverage and performance hereunder. FAILURE TO RETURN THE WARRANTY CARD WITHIN ONE (1) YEAR FROM THE DATE OF PURCHASE WILL VOID THE LIMITED WARRANTIES SET FORTH ABOVE. Upon Medallion’s™ receipt of such registration card, Medallion™ will mail to you at the address listed on such card, a written confirmation of receipt. If you do not receive such written confirmation within one (1) month from the date that you mailed the registration card, you should contact Medallion™ by telephone at (800) 251-8751. Medallion™ will not be responsible for misdirected, lost or late mail. All claims must be made by the original residential consumer within the applicable warranty coverage period and be made in accordance with the Section below entitled "How to File a Claim." These limited warranties are not transferable. Installation of the hardwood floor must be performed in accordance with Medallion’s™ published recommendations and instructions. The original residential consumer must have purchased the hardwood floor on or after June 1, 2001. Medallion™ reserves the right to have a designated Medallion™ representative inspect and remove samples of the hardwood floor for analysis. Inspections of the hardwood floors must be performed in accordance with industry standards from a standing position with normal lighting and no glare. These limited warranties do not apply to commercial uses, rental properties (whether or not residential), engineered products, or to any hardwood flooring which is designated as tavern, seconds, county, cabin, economy, non-standard or utility, and such products are sold “as-is”.

EXCLUSIONS AND LIMITATIONS

The limited warranties contained herein do not cover damage to the hardwood floor or to the PermaWear® finish caused by or arising out of: (a) improper storage, handling or installation of the hardwood floor; (b) man-made or natural disasters including, without limitation, leaking or broken plumbing, fire, flood, tornado, hurricane or earthquake; (c) abrasives, including, without limitation, dirt, sand and rocks; (d) insect infestation after shipment from the factory; (e) spiked shoes or damaged shoe heels; (f) pets; (g) dents or scratches in the hardwood floor caused by furniture, appliances, traffic or any cause other than mis-manufacturing of the hardwood floor; (h) reduction in gloss, fading or change in shading, whether due to sunlight or any other causes; (i) moisture or water; (j) wet mopping; (k) any modification to the hardwood floor after manufacture, including, without limitation, applying finish, resanding, refinishing or recoating of the hardwood floor; (l) abuse of the hardwood floor; (m) cold, heat, humidity or dryness; and/or (n) failure to follow Medallion’s™ care and maintenance guide regarding care of the hardwood floor, including, without limitation, using cleaners which are not formulated for use on hardwood floors with urethane finishes.

The following are not considered defects under these limited warranties: (a) squeaking and crackling of the hardwood floor; (b) normal color variations and natural characteristics of wood; (c) failure of the hardwood floor to match in color, shade, gloss, finish or grade of other wood products, including, without limitation, cabinets, molding, railings or trim; and (d) expansion and contraction caused by seasonal changes in climate.

The limited warranties stated above constitute the SOLE AND ENTIRE express warranties pertaining to the products herein described. No associate, agent or representative of Medallion™ is authorized to extend any warranty on Medallion’s™ behalf beyond the terms hereof. REMEDIES UNDER THESE LIMITED WARRANTIES AND UNDER ANY IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE, TO THE EXTENT ALLOWED BY LAW, EXPRESSLY LIMITED TO REPAIR, REFINISH OR REPLACEMENT, AS SPECIFIED BELOW IN THE REMEDIES SECTION, AND ANY CLAIMS FOR OTHER LOSS OR DAMAGES OF ANY TYPE, INCLUDING, WITHOUT LIMITATION, INCIDENTAL OR CONSEQUENTIAL DAMAGES, ARE EXPRESSLY EXCLUDED. AMONG SUCH EXCLUDED CONSEQUENTIAL DAMAGES ARE, WITHOUT LIMITATION: COST OF TRAVEL, HOTELS AND MEALS FOR THE CONSUMER OR THE PERSON MAKING THE REPAIRS, REPAIRS TO WALLS, MOLDINGS AND OTHER DECORATIVE OR STRUCTURAL COMPONENTS OF A RESIDENCE, AND COSTS OF MOVING FURNITURE. IN NO EVENT SHALL THE DURATION OF ANY IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, BE LONGER THAN THE DURATION OF OWNERSHIP OF THE HARDWOOD FLOOR BY THE ORIGINAL RESIDENTIAL CONSUMER. Some states do not allow the exclusion or limitation of incidental or consequential damages, the limitation on how long an implied warranty lasts or the limitation of remedies, so these exclusions and limitations may not apply to you. These limited warranties give you specific legal rights, and you may also have other rights that vary from state to state.

REMEDIES

PRODUCTS Medallion™ will, at its sole option, repair, refinish or replace any portions of its factory finished solid hardwood flooring which have failed with respect to the limited warranties contained hereinabove, in accordance with the following provisions, and subject to all of the other terms, conditions, limitations and exclusions contained herein. Repair, refinish or replacement products, including flooring, parts, stain and finish, will be covered for the unexpired portion of the warranty coverage, as follows:

(a) during the first five (5) years of warranty coverage, the costs of any of such covered products will be without charge to the original residential consumer; 

(b) during years six (6) through ten (10) of warranty coverage, the original residential consumer will be responsible for:

(i) twenty-five percent (25%) of the costs of any of such covered products with respect to products in the Medallist™ Collection; or

(ii) thirty-three percent (33%) of the costs of any of such covered products with respect to products designated as Builder Grade;

(c) during years eleven (11) through fifteen (15) of warranty coverage, the original residential consumer will be responsible for:

(i) fifty percent (50%) of the costs of any of such covered products with respect to products in the Medallist™ Collection; or

(ii) sixty-six percent (66%) of the costs of any of such covered products with respect to products designated as Builder Grade; and

(d) during years sixteen (16) through twenty (20) of warranty coverage, the original residential consumer will be responsible for seventy-five percent (75%) of the costs of any of such covered products with respect to products in the Medallist™ Collection.

Charges to the original residential consumer shall be based on the then prevailing retail price of the repair, refinish or replacement products, including flooring, parts, stain and finish, at the time of the repair, refinish or replacement. Repair, refinish or replacement products shall be of equal or greater value, but Medallion™ will not be responsible for variations in color, shade, finish, gloss or grade between the repaired, refinished or replaced portions and the existing hardwood flooring or any other wood products, including, without limitation, cabinets, molding, railings or trim.

LABOR AND SHIPPING

If a covered claim is made by the original residential consumer during the first five (5) years of one of the limited warranties hereunder, Medallion™ will be responsible for labor and shipping costs, unless the flooring was visually defective at the time of installation, in which case these costs will be the original residential consumer’s responsibility. After the first five (5) years of warranty coverage, all labor and shipping costs will be the original residential consumer’s responsibility.

In the event that Medallion™ repairs, refinishes or replaces any of its solid hardwood flooring under any of these limited warranties, the warranty applicable to the repaired, refinished or replaced product will only extend for the amount of time remaining on the original warranty with respect to the product being repaired, refinished or replaced.

THE REMEDY OF REPAIR, REFINISH OR REPLACEMENT, IN ACCORDANCE WITH THE FOREGOING PROVISIONS, IS THE SOLE AND EXCLUSIVE REMEDY HEREUNDER.

HOW TO FILE A CLAIM

To file a claim under these limited warranties, first contact your Medallion™ dealer where the original purchase was made. If the dealer is not able to satisfy the claim, contact by letter: Medallion™ Hardwood Flooring, Ltd., Post Office Drawer 480369, Linden, Alabama 36748, Attn: Limited Warranty Claims Department. Include with that letter the information detailing the nature of the claim, documentation verifying proof and date of purchase and a statement certifying that you own the hardwood floor at the time of the claim.

TO OUR VALUED RESIDENTIAL CONSUMER : IN ORDER FOR YOU TO RECEIVE THE PROTECTION OF THIS WARRANTY, THE RESIDENTIAL CONSUMER, MUST COMPLY WITH ALL OF THE TERMS OF THIS LIMITED RESIDENTIAL WARRANTY. YOU MUST READ AND FOLLOW THE INSTRUCTIONS CAREFULLY.

CARE & MAINTENANCE GUIDELINES

• Use rugs at high-traffic stations to reduce wear.
• Sweep and/or vacuum regularly. Use dirt trapping mats at all exterior doors to keep dirt, sand, and grit outside.
• Use Medallion’s™ PermaWear® cleaner or another cleaner specifically designed for use on polyurethane finished floors.
• Never mop your floor with water or other household cleaners.
• Remove spills quickly with a soft, dry cloth.
• Do not use oils, soaps, or wax products to clean your floor.
• Keep your pet’s nails clipped to reduce scratching of the floor.
• Use protective pads underneath all furniture legs that come in contact with the hardwood floor.
• Remove shoes with spikes or damaged heels before walking on the floor.
• If using area rugs in the house, make sure to move them periodically to ensure the UV rays don’t unevenly fade or change the color of the wood and/or stain.

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